Patients Rights and Responsibilities

What We Will Do For You:

  • Treat you with courtesy and respect at all times

  • Give you full information on the services we offer

  • Give you the most appropriate care by suitably qualified staff

  • Provide you with emergency care when you need it

  • Refer you for a second opinion when you and your GP agree it is needed

  • Give you access to your health records, subject to any limitations in the law

  • Keep the contents of your health record confidential

  • Give you a full and prompt reply to any complaints you make about our service

What You Can Do For Us:

  • Treat us with courtesy and respect at all times

  • Tell us if you are unsure about the treatment we are offering you

  • Use the emergency service only when medically urgent

  • Ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity

  • Keep your appointments and let us know as early as possible if you are unable to

  • Let us know when you change your name, address or telephone number

  • Tell us about any complaint or misunderstandings as soon as possible to allow us to deal with them

  • Let us know when we have done well

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website