Patients' Rights and Responsibilities
What We Will Do For You:
• Treat you with courtesy and respect at all times
• Give you full information on the services we offer
• Give you the most appropriate care by suitably qualified staff
• Provide you with emergency care when you need it
• Refer you for a second opinion when you and your GP agree it is needed
• Give you access to your health records, subject to any limitations in the law
• Keep the contents of your health record confidential
• Give you a full and prompt reply to any complaints you make about our service
What You Can Do For Us:
• Treat us with courtesy and respect at all times
• Tell us if you are unsure about the treatment we are offering you
• Use the emergency service only when medically urgent
• Ask for a home visit only when the patient is unable to attend the surgery through
illness or infirmity
• Keep your appointments and let us know as early as possible if you are unable to
• Let us know when you change your name, address or telephone number
• Tell us about any complaint or misunderstandings as soon as possible to allow us to deal with them
• Let us know when we have done well
